ATTRACTING AND ENGAGING THE MODERN CUSTOMER
Launched in 2007, World Retail Congress is the place where global retail leaders have discussed, debated and shaped the industry over the last decade. In 2016, the Congress continues to lead the discourse, focusing on retailing’s ultimate disruptor and driver of change. It is not technology or new competitors – it is the customer. In a world full of choice and channels, how can retailers truly connect with their consumer in a meaningful way?
As retail launches into another year off the back of a challenging holiday trading season, this question has never been more relevant. The Congress tackles this and other tough issues retailers are grappling with: from building a strong and agile organisation that can innovate at an ever-increasing rate to successful strategies for international growth in new and existing markets.
Don’t miss out on the thought-provoking sessions, exclusive research, cutting-edge innovations and unrivalled networking the Congress will deliver through the programme and other onsite events including the Hall of Fame, Future Retail Challenge, Innovation Lab and the World Retail Awards.